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Get instant answers or connect with us. We're here to guide you every step of the way.
Important: TICKETS.BD is a flight comparison platform — we help you discover the best deals. Your actual booking is managed by the airline or travel agency listed on your confirmation. They handle all modifications and refunds.
Who assists you depends on your booking method:
✈️ Direct airline reservation
Your airline manages everything: schedule changes, refunds, online check-in, baggage policies, and airport assistance. Access their official website, mobile app, or customer service hotline.
🏢 Travel agency booking
Contact your agency for cancellations and refunds. For modifications like name corrections, extra baggage, or seat selection, check with both — some carriers allow direct management, while others require agency coordination.
⚠️ Multi-carrier itineraries / Independent bookings
When your journey involves multiple airlines or separate reservations, each segment operates independently. Missing a connection doesn't obligate the next carrier to assist. Plan generous layover times and consider comprehensive travel protection.
Head to the airline service counter or launch their mobile app — they can provide instant assistance.
Ask clearly: "What solutions are available?" Airlines must offer alternative flights or full refunds.
For extended delays, request meal vouchers, accommodation, and ground transportation.
Document everything: save all receipts, boarding passes, and photograph delay announcements.
💡 Remain courteous but firm. If denied assistance, request to speak with a duty manager.
Delayed 2+ hours
Monitor airline app for real-time updates. Request compensation details and refreshments. Capture screenshots of all notifications.
Flight cancelled
You're legally entitled to complete refund OR alternative booking — your decision. Decline voucher offers if you prefer cash reimbursement.
Missed your connection
Single booking = airline must rebook at no charge. Separate reservations/independent tickets = no automatic protection, contact all carriers involved.
Denied boarding/overbooking
Obtain written documentation. Compensation eligibility depends on your country's aviation regulations and carrier policies.
💡 Record exact times, flight codes, and staff conversations for your records.
Luggage didn't arrive
Complete Property Irregularity Report (PIR) at baggage services desk BEFORE exiting airport. Retain your baggage claim tag.
Emergency purchases needed
Inquire about interim expense coverage policies. Preserve all purchase receipts.
Damaged items
Report damage immediately, photograph all evidence. Airlines enforce strict 7-day claim filing deadlines.
Locating your bag
Use airline tracking portal or WorldTracer system. Bags unrecovered after 21 days qualify for maximum compensation.
💡 Create detailed inventory with estimated values — essential for successful claims processing.
Carrier-initiated cancellation
You qualify for complete cash refund — not travel credits, actual money. Processing timeframe varies by jurisdiction.
Passenger-initiated cancellation
Review fare conditions. Flexible tickets = refundable. Budget fares = typically credit or voucher only.
Duplicate charge
Allow 3-5 business days (may be authorization hold). If unresolved, contact both your bank and the merchant.
Received voucher, prefer cash
For airline-cancelled flights, you retain the right to demand cash refund. Review voucher terms carefully.
💡 Refunds originate from your booking provider (airline/agency on receipt), not TICKETS.BD.
Name spelling error
Check airline portal first (many enable self-service corrections). Otherwise contact your booking provider.
Transfer to different traveler
Rarely permitted, or incurs fees approaching new ticket cost.
Purchase baggage/seats
Use airline's "Manage My Booking" with your PNR reference. More economical than airport counter.
Modify travel dates
Examine fare rules. Sometimes purchasing fresh tickets costs less than change penalties.
💡 Airline websites typically offer better rates than phone bookings for extras.
📧 Locate your booking confirmation
Post-reservation, you'll receive confirmation from the airline or travel agency containing your booking reference code. Safeguard this email — required for online check-in via the airline's platform and managing any booking adjustments.
Frequently asked questions
We're a flight metasearch engine — comparable to Google for airfare. We aggregate prices from airlines and agencies, then redirect you to complete your purchase on their platforms. Your reservation and payment go directly to them. Consider us your discovery tool, not your ticket seller.
Check your confirmation email — the company name displayed is your "booking administrator." They processed your payment and control modifications. If uncertain, review your BDT card statement to identify the charge source.
We never possessed your reservation details. When you proceeded to purchase, you transitioned to the airline's or agency's booking system. We cannot access their databases, but we CAN guide you to the correct contact and advise on communication strategies.
Inspect spam folder. Search for airline name or "reservation confirmed." Check alternative email accounts. Your BDT card statement reveals the charging entity — that's your booking holder.
Document every interaction. Request supervisor escalation. Submit formal written complaint to airline. Bangladesh has aviation regulatory authorities for passenger complaints. Credit card dispute is final recourse if service not delivered.
Access the operating carrier's mobile app (actual flight operator). Requires PNR (6-character code) and passenger surname. Available 24-48 hours pre-departure. Checked baggage still requires counter visit.